| About
Us
Blue Moon Childrens Education Software Limited are completely dedicated
to your total satisfaction. If you have any suggestions or comments
please email us at: trevor.arnett@btopenworld.com.
Our
Contact details:
Blue Moon Childrens Education Software Limited
26 Delamere Lane, Western Downs, Stafford ST17 9TL. United Kingdom
Phone: 01785 242621
Fax: 01785 242710
Email: trevor.arnett@btopenworld.com
VAT REG NO 816141847
COMPANY REG NO 4916100
Making
A Purchase
Ordering
a product could not be easier. Browse through our product categories
to get value for money and excellent choice. To view a full description
of any title while you are browsing, just click on either screenshot,
product description or the more button, this will take you to that
product page. Click on any items you wish to buy and put them into
your shopping basket. After you have finished your selection of
goods, click on checkout and you will be asked a few questions in
order to complete your order. We accept all major credit /debit
cards.
Payment
by Cheque
To pay by cheque print the order summary screen and post it with
your payment. If you do not have a printer, simply write your name,
order number and address on a piece of paper and enclose it with
your signed cheque. Cheques should be made payable to Blue Moon
Childrens Education Software Limited and include your order number
on the reverse. Please send cheques to Blue Moon Childrens Education
Software Limited, 26 Delamere Lane, Western Downs, Stafford ST17
9TL. Your order will be confirmed and prepared for dispatch once
your cheque has cleared. Refunds will only be to the original form
of payment i.e. credit /debit card or cheque.
Confirmation
1. Clicking the confirmation button at the end of the ordering process
acknowledges that you agree to the order as well as to the present
general terms and conditions in their entirety and without exception.
2. Data recorded by Blue Moon constitutes proof of all transactions
between Blue Moon and its customers.
3. Data recorded by the payment system constitutes proof of financial
transactions.
Shipping
And Handling
The standard delivery charge is £2.95 per order. We aim to
despatch goods within three working days using Royal Mail. Please
allow up to seven working days for delivery although this is usually
within 48 hours in normal circumstances. We can also offer a next
working day delivery in the UK if the order is received by midday
Monday to Friday. The cost is £4.99 in addition to the basic
£2.95 P&P. Friday orders delivered Monday. Highlands,
N. Ireland and UK Islands may take an extra day. This express service
is not available to the Channel Islands. A signature will be required
on receipt of all orders. Our P&P charges include packaging,
handling and free delivery insurance, in addition to postal costs
which pay direct to Royal Mail on your behalf.
Delivery
Schedule
We deliver anywhere in the United Kingdom and also the Isle of Man
and Channel Islands. Delivery is only to the delivery address given
when the order was placed. It may not be possible to deliver to
some locations. Once goods have been delivered to you they will
be held at your own risk and will not be liable for their loss or
destruction.
Back
Orders
Although we always aim to keep sufficient stock available for all
our advertised product lines we cannot always anticipate demand
or problems with suppliers or publishers. Should a product be unavailable
after you have placed your order we will endeavour to let you know
as soon as possible by email or telephone. In this instance you
can request cancellation of the order or exchange.
Tax Charges Pricing is subject to change without notice, although
products will be invoiced at the price in effect when the order
was placed-subject to availability. The prices payable for the goods
are as set out in our Web-Site. Information relating to products
is also liable to change and is given by way of indication only.
All prices include VAT at the current rate of 17.5% where applicable.
(No Vat is payable for goods delivered to the Channel Islands)
Credit
Card Security
All credit card numbers are encrypted in the software when the order
is placed using 128 bit encryption. They are only decrypted after
they reach our computer. They are not held in clear text on any
web site.
To help minimize the risk of interception and subsequent fraudulent
use of your card details Blue Moon Childrens Education Software
Limited guarantees a secure system that is compatible with SSL standards.
SSL is currently the most reliable and the most widely used encryption
protocol on the Internet. Your details are immediately encrypted
and are routed to our payment company without passing through our
website. Blue Moon at no time has access to credit card details.
Card authorisation is directly administered by the bank. Blue Moon
does not store any credit card details. On your bank statement payment
is debited to Worldpay - the company that handles our online payments.
Guarantee
See our terms for security including guarantee.
Reaching
Us
If you wish to contact us, please
trevor.arnett@btopenworld.com, alternatively, you can call on
01785 242621 (International +44 01785 242621 ) or fax us on 01785
242710 or write to us at 26 Delamere Lane, Western Downs, Stafford
ST17 9TL United Kingdom
Telephone lines are available Mon-Sat 8-30am-6pm.-if there is no
response a message answering machine is available.
Privacy
Policy
We are totally committed to protecting your privacy, and acting
respectfully. Email addresses registered with Blue Moon Childrens
Education Software Limited will not be made available to other organisations,
and you will not get any junk mail as a result of submitting your
email address to us. Your email address will only be used to process
orders, inform and notify you of special deals and offers that interest
you. In the event that this business is sold or integrated with
another business, your details may be disclosed to our advisors
and any prospective purchasers and their advice will be passed onto
the new owners of the business.
We can only collect information about you that will enable us to
process your order and to give you a quick personal service in the
future. When you order, for example, we will need to know your name,
postal address, email address, telephone number, cc or debit card
number and expiry date(or as required).
Information is restricted to any information given at the time of
ordering. Information collected lawfully and in accordance with
the Data Protection Act 1998. We use technology to track the patterns
of behaviour of visitors to the site by what is known as a cookie.
This is stored on your internet browser and enables us to identify
you each time you visit our web site. You can modify your internet
browser to prevent this happening.
If you wish to modify your details or stop receiving information
and offers from us you can email us at trevor.arnett@btopenworld.com.
If you wish to contact us regarding our privacy policy you can email
us at the above email address. You acknowledge and agree to be bound
by the terms of our privacy policy.
Returns
Policy
We want our customers to be pleased with the quality of the goods
you receive. You may cancel your contract with us for the goods
you ordered at any time up to the end of the seventh working day
from the date you received the ordered goods. You do not need to
give us any reason for cancelling the contract, nor will you have
to pay any penalty.*You cannot cancel your contract if the computer
software has been taken out of the sealed package in which it was
delivered to you. To cancel your contract, you must notify us in
writing. If you have received the goods before you cancel your contract
then unless under the previous terms*you do not have a right to
cancel, you must send the goods back to our contact address at your
own cost and risk. If you cancel your contract but we have already
processed the goods for delivery, you must not unpack the goods
when they are received by you and you must send the goods back to
us at our contact address at your own risk as soon as possible.
Once you have notified us that you are cancelling your contract,
any sum debited to us from your credit card or cheque will be re-credited
to your account as soon as possible and in any event within 30 days
of your order. PROVIDED THAT the goods in question are returned
by you and received y us in condition they were in when delivered
to you. If you do not return the goods delivered to you or you do
not pay the cost of delivery, we shall be entitled to deduct the
direct costs for recovering the goods from the amount to be re-credited
to you. If you would prefer the goods to be exchanged. Please note
that some items may be out of stock and therefore take slightly
longer to deliver.
Please note our customer service number is 01785 342621 and fax
number is 01785 242710 or email trevor.arnett@btopenworld.com.
We recommend that you obtain as proof of posting a certificate from
the Post Office to act as confirmation of all returns. Please note
that proof of posting is not proof of delivery.
Compatibility
The company is not responsible for ensuring product compatibility
with your computer specification. Packaging of products may be changed
by the publishers and may vary from any published package. There
is no guarantee you will therefore receive packaging as illustrated.
Cancellation
We reserve the right to cancel the contract between us if:
a.
we have insufficient stock to deliver the goods you have ordered
b. we do not deliver to your area: or
c. one or more of the goods you ordered was listed at an incorrect
price due to a typographical error in the pricing information received
by us from our suppliers.
If
we do cancel your contract, we will notify you by email and we will
re-credit to your account any sum deducted by us from your credit
card or paid by cheque as soon as possible but in any event within
30 days of your order. We will not be obliged to offer any additional
compensation for disappointment suffered.
Articles
and conditions of ownership
We must receive payment of the whole price of the goods that you
order before your order can be accepted. Once payment has been received
by us, we will confirm that your order has been accepted by sending
an email to you at the email address you provide in your order form.
Our acceptance of your order brings into existence a legally binding
contract between us. Title in the goods shall not pass until full
payment has been made to the company. The company reserves the right
to withdraw and/or edit any product or information within its Web-Site.
The company may refuse to proceed, or suspend any transaction for
any reason.
Liability
If the goods we deliver are not what you ordered or are damaged
or defective or the delivery is of an incorrect quantity, we shall
have no liability to you unless you notify us in writing at our
contact address of the problems within 10 working days of the delivery
of the goods in question.
If
you do not receive goods ordered by you within 28 days of the date
on which you ordered them, we shall have no liability to you unless
you notify us in writing at our contact address of the problem within
35 days of the date on which you ordered the goods. If you notify
a problem to us under this condition, our only obligation will be,
at your option:
a.
to make good any shortage or non delivery
b. to replace or repair any goods that are damaged or defective
c. to refund to you the amount paid by you for the goods in question
in whatever way we choose.
Save
as precluded by law, we will not be liable to you for any indirect
or consequential loss, damages or expenses (including loss of profits,
business or goodwill) howsoever arising out of any problem you notify
to us under this condition and we shall have no liability to pay
any money to you by way of compensation, other than to refund to
you the amount paid by you for the goods in question under item
c above.
Notwithstanding
the foregoing, nothing in these terms and conditions is intended
to limit any rights you might have as a consumer under applicable
local law or statuary rights that may not be excluded, nor in any
way to exclude or limit our liability to you for any death or personal
injury to you for any death or personal injury resulting from our
negligence.
Third
Party rights
Except for our affiliates, directors, employees or representatives,
a person who is not to this agreement has no right under the UK
Contracts (Rights of Third Parties)Act of 1999 to enforce any term
of this agreement but this does not affect any right or remedy of
a third party that exists or is available apart from that Act.
Entire
Agreement
These terms and conditions, together with our current Web-Site,
prices, delivery details, contact details and privacy policy, set
out the whole of our agreement relating to the supply of goods to
you by us. Nothing said by any sales person on our behalf shall
be understood as a variation of these terms and conditions or as
an authorized representation about the nature or quality of any
goods offered by sale by us. Save for fraud or fraudulent misrepresentation,
we shall have no liability for any such representation being untrue
or misleading.
Events
beyond or control
Force Majeure
We shall have no liability to you for any failure to deliver goods
you have ordered or any delay in doing so or for any damage or defect
of goods delivered that is caused by any event or circumstance beyond
our reasonable control including, without limitation, strikes, lock
outs and other industrial disputes, breakdown of systems or network
access, flood, fire, explosion or accident.
Miscellaneous
Sales on this web site are governed by English Law and you agree
to submit any dispute to the non-exclusive jurisdiction of the English
Courts. All Orders are subject to these terms and conditions, and
no amendments will be accepted by us. These terms and conditions
only cover Blue Moon Childrens Education Software Limited. Any other
web sites to which you link from this site are governed by their
own terms and conditions .We accept no responsibility or liability
for the content of web sites that are not under our control .These
terms and conditions do not affect your legal rights. We are required
by law to tell you that sales can be concluded in English only and
that we do not file copies of customer contracts.
Could we include the notice set out below immediately under the
heading Terms and Conditions on the front page of the terms and
also including it on the company HOME PAGE as well.
**IMPORTANT
LEGAL NOTICE ATTENTION**
THIS LEGAL NOTICE APPLIES TO THE ENTIRE CONTENTS OF THIS WEB-SITE
UNDER THE DOMAIN NAME BLUE MOON CHILDRENS EDUCATION SOFTWARE.CO.UK
(“WEB SITE”) AND TO ANY CORRESPONDENCE BY E-MAIL BETWEEN
US AND YOU.PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEB-SITE.USING
THIS WEB-SITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF
WHETHER OR NOT YOU CHOOSE TO ORDER WITH US.IF YOU DO NOT ACCEPT
THESE TERMS DO NOT USE THIS WEB-SITE.
Blue
Moon Childrens Education Software Limited
26 Delamere Lane
Western Downs
Stafford
ST17 9TL
VAT REG NO 816141847
I
Accept
Blue Moon Childrens Education Software Limited's
Terms and Conditions
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